Refunds and Return Policy

Effective Date: Nov 19, 2024
Last Updated: Nov 19, 2024

At B&C Stitchery, we take pride in our handmade products and want you to be happy with your purchase. Please review our Refunds and Return Policy below:

1. All Sales Are Final

Due to the handmade nature of our products, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective.

2. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at [email protected]. Include:

• Your order number
• A description of the issue
• Photos of the damaged or defective item

We will review your request and may offer:

• A replacement item (if possible)
• A store credit
• A full refund

3. Shipping Costs

• If a replacement is approved, we will cover the shipping costs for the new item.
• Original shipping costs are non-refundable.

4. Order Issues

For issues related to incorrect or incomplete orders, contact us at [email protected] within 7 days of delivery. We will work with you to resolve the issue promptly.

5. Non-Returnable Conditions

We cannot accept returns or offer refunds for:

• Items damaged due to misuse or wear and tear.
• Customer errors in order details (e.g., wrong size or shipping address).

6. Processing Time for Refunds

If a refund is approved, it will be processed within 5-7 business days. Refunds will be issued to the original payment method.

7. Contact Us

If you have any questions about this policy, please email us at [email protected].